About Your Local MINI Retailer | Stratstone Tunbridge Wells

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

123 ratings and 96 comments received in the last 90 days.

04 August 2026

From ordering to picking up my new mini I encountered professionalism with a smile.

04 August 2026

Oliver was a polite and helpful

04 August 2026

Helpful and efficient, right from the video I was sent just after setting up our test drive to the excellent salesperson, Chris, who looked after us very well on the test drive, and throughout the purchase, collection and configuration processes.

26 July 2026

Becausw we were completely satisfied with the professional approach that Chris took in his dealings with us .

23 July 2026

Following a impressive test drive, Jamie was really helpful and informative when I was ordering the new car. While waiting for delivery, I was kept up to date with the car's progress and on the day the handover was seamless and enjoyable.

22 July 2026

Good knowledge, listened to what I wanted, took time and effort to search for the right car, did not rush me or try to push me in one direction.

21 July 2026

Jamie made the process really easy to complete. He was very knowledgeable and helpful along the way. Collecting my new car was seemless too and a lot less time than my previous car! Thank you!

09 July 2026

Everyone was extremely helpful and informative

09 July 2026

Jamie Craig was a plessure to deal with. He answered all my questions & made purchasing my mini straightforward. I was kept fully informed of the delivery date. On collection of my car I felt Jamie & his manager Hannah were genuinely excited for me.

08 July 2026

Excellent customer service

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03 July 2026

Our friendly and helpful associate could have possibly reinforced obvious statements regarding road tax and insurance rather than simply focussing on the new car. We had to call next day to check everything was in order.

02 July 2026

From the first introduction to the completion of the sale, Chris and the team provided a professional and friendly service.

28 June 2026

There were too many pressurised phone calls, every day is too much. I nearly never bought the mini. Then when I decided to buy, I never heard anything I had to call to get information.

26 June 2026

All went very smoothly.

23 June 2026

Friendly and informative team discussing various options to suit our individual needs. Quick delivery, excellent handover and continuing support offered following pick-up.

22 June 2026

Mini were incredibly helpful and obliging.

19 June 2026

salesman been very helpfull.

15 June 2026

Responsive, reactive and extremely professional

12 June 2026

Our entire experience with Stratstone Mini was great, particularly Amber who guided us through every step of the way.

06 June 2026

Jamie was incredibly helpful, efficient, knowledgable, friendly from the very first test drive to helping us with the retention of a personalised plate. Very happy indeed. Would thoroughly recommend him and his wonderful colleague Hannah.

03 June 2026

The whole team were extremely helpful, friendly and professional.

03 June 2026

Friendly and very helpful staff.

03 June 2026

Great Service given by Amber Butler Kept us up-dated through the purchase as to when the Vehicle was ready to be collected Very polite and accommodating

02 June 2026

Mark Rogers and Amber Butler have been so helpful and informative throughout.

30 May 2026

I had visited snother dealership and really did not like the saleswoman there for objevtive reasons. Found This dealership responsive and professional.

30 May 2026

Good customer care. Goid knowledge of product. Hannah went over and above to ensure all details were explained and challenging IT situation was solved

27 May 2026

Chris Udeho was excellent, very professional and helpful

25 May 2026

My sales person was very helpful and calm and was not pushy. I would potentially like some follow up now that I have bought the mini. It would be a nice gesture to know that I am not just dropped after the sale.

23 May 2026

13 May 2026

Amber is always helpful and kept me up to date

05 August 2026

It was ok I had to contact them constantly

04 August 2026

The vehicle was given an MOT and brake fluid change quickly. The vehicle had been given a health check and was handed back clean and tidy. Thank you

04 August 2026

All went according to plan. Very efficient and friendly

03 August 2026

You fulfilled the brief and my car passed its MOT and the car came back nice and clean. You quickly checked in the car and handed me the keys at the end of the day promptly

03 August 2026

When I booked the MOT I didn't realise I needed to specify a While you wait appointment. The Centre was very busy that day and I had a very long wait. The customer care from your staff was excellent and they kept me informed.

31 July 2026

There was no problems and my mini passed its MOT!

31 July 2026

Car washed and hoovered, and excellent work done in good time

27 July 2026

Great service so far

26 July 2026

Polite prompt service. Nothing too much trouble

26 July 2026

Helpful and efficient service team.

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13 July 2026

Jobs all done and Mini washed and valeted nicely.

11 July 2026

The battery check was fine the results were not.

10 July 2026

Fast and easy to navigate

10 July 2026

The service team are a very warm and welcoming . Both Anthony and Steve looked after me well

06 July 2026

Molly and Anthony were great!

06 July 2026

Everything went as planned and was kept informed at all stages

05 July 2026

2nd time I left my car for the same problem. Still not sorted. Error light came on again the next day.

05 July 2026

All went very well. Because I do not have anyone to ferry me around I arranged through Steve Brand to bring my car in at 8.00am so that I can wait while it is dealt with; which is what happened and is so helpful.

03 July 2026

Steve was as helpful as ever.

03 July 2026

We got the right result in the end, though it took a week and haggling. Stephanie and Molly were excellent. I was also supposed to receive a call from the Head of Business. Never came. I was also supposed to speak to sales re a new car, never came.

28 June 2026

Excellent as usual , a few warranty issues but in general excellent

27 June 2026

One star Service and service advisor interaction fell well below my expectations such that I will looking to go elsewhere. Car was booked in at 9am. No update by 3pm. Received a call at 4pm but had still not received video despite 2pm inspection.

26 June 2026

Efficient and friendly service.

26 June 2026

Everything was excellent - the service was fast, the quality was outstanding, and the manager went above and beyond by helping me find and replace the tyre on the very same day. Many thanks to him for his excellent support!

26 June 2026

great service

25 June 2026

I am in correspondence with your complaints department - enough said.

23 June 2026

Ease of drop-off, friendliness of team, quick completion.

23 June 2026

My husband and I are completely satisfied with the service which has been done on our Mini. Everything that seemed to us to be a problem has been addressed...and in a very quick way. We are retired and rely on this one car, so thank you very much.

22 June 2026

Everyone I dealt with arranging and carrying out service was professional and friendly

20 June 2026

Took time to explain why the problem I was experiencing was a software setup issue.

18 June 2026

I thought I had paid £99 when I bought mini for service deal, they said they were going to look into it but no one came back to me

18 June 2026

Great service, no issues, done in great time.

17 June 2026

Kept informed and all the timings worked perfectly

17 June 2026

Very satisfied with the overall experience. Booking was smooth, very helpful staff. A price was quoted & this was the price I paid. I received a video of my car with a detailed explanation. Pick up was smooth & the member of staff was helpful.

16 June 2026

My lovely Mini is running even better. I love this little car. The service is always done very well. The staff is extremely pleasant and I could not be more happy.

16 June 2026

Customer service staff very friendly

12 June 2026

Steve always inspires confidence and looked after the visit well as usual.

11 June 2026

Totally satisfied

11 June 2026

Mot & complimentary wash completed to a great standard in the time scale given. Staff were polite & helpful

09 June 2026

No hassle, finished in time, great staff

08 June 2026

All good very efficient

08 June 2026

Well organised and friendly.

07 June 2026

Molly Farmer could not have been superb in looking after me after our new mini had a problem. When I called the generic line I was given an appointment in about 3 weeks. I spoke with Molly who found a time within 24 hours.

06 June 2026

My battery was flat which involved having to have the car collected despite The AA having lent me a battery. I drove the car to the service workshop and was told to call mini assist. A complete waste of time. The car was two years old

05 June 2026

Good friendly service , a/c works very well and car was finished early .Car was clean but they didn't vacuum the boot .

05 June 2026

Molly was very helpful. The new office area on the mezzanine floor offering work stations is extremely useful

05 June 2026

I have been a customer for over 20 years and the service has vastly improved.

02 June 2026

Efficient friendly service. Kept informed.

02 June 2026

Steve Brand was excellent, providing very clear information and communication at all times. Made the process so so simple.

01 June 2026

Great

31 May 2026

Extremely professional approach Car ready In super time washed and inside cleaned No problems Very friendly staff a nice atmosphere

29 May 2026

Great service

27 May 2026

Prompt efficient professional service with a smile at a competitive price. My car had the best most detailed wash it had had in a while too. Always a pleasure to deal with Stephen.

27 May 2026

Great service all round

27 May 2026

Good communication, explained clearly and friendly

27 May 2026

Everything went like clockwork. Car was promptly removed from car park,worked on & returned valeted,ahead of schedule.

26 May 2026

The person who dealt with me - Ben - I think - registered me immediately, was welcoming and friendly. He showed me where I could work while I waited and if I wanted the car washed and hoovered.

20 May 2026

Service agent was helpful and updated me as promised.

19 May 2026

Clear efficient service

17 May 2026

Recent repair work was exemplary

16 May 2026

good coffee machine

15 May 2026

Very slow contact. Car was booked in for an MOT and I dropped it off at 0900 but wasn't contacted until 1630 to say it was finished. Very frustrating.