OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 101 comments received in the last 90 days.
29 March 2026
Staff were very helpful, informative and professional. A very positive buying experience.
29 March 2026
Oliver Shearman was extremely helpful through the whole process of me buying my Mini Cooper. Provided all the necessary information and his customer service was excellent !
25 March 2026
All paperwork was done for me. Jamie, my Sales Consultant, was very helpful and patient.
24 March 2026
No problems - all very efficient and friendly
15 March 2026
Chris was fantastic from start to finish in helping us answer questions and test drive. We felt fully supported and helped throughout the whole process
10 March 2026
Because it all went very smoothly, and Oliver was very friendly and helpful.
06 March 2026
I wanted another Mini, but updating from a petrol manual to electric auto I had a lot of queries. Ollie's extensive product knowledge and user friendly explanations gave me great confidence to make the switch. Nothing was too much trouble for him.
04 March 2026
All went very smoothly & in a timely manner. Excellent service from Oliver!
04 March 2026
The Centre was comfortable and eye catching, very attentive staff and seen to promptly Amber was Knowledgeable and answered all questions.
01 April 2026
Excellent service rom first call to picking up car
31 March 2026
Good communication.
30 March 2026
Friendly, efficient staff. Dedicated workspace is hugely appreciated as we live an hour away from the Dealership.
28 March 2026
From booking to collection there were no issues
26 March 2026
Staff are friendly and helpful - had the sort of conversation with them when I dropped the car off that had me leaving the garage with a smile on my face!
26 March 2026
It was not a regular service. My vehicle was with the Stratstones Bodyshop in Beckenham for repairs following an accident. I collected the car from Tunbridge Wells last Tuesday and I am very pleased with the work carried out.
26 March 2026
Friendly but when it came to assessing the work they suggested the most expensive options first and would not give us the codes from the diagnostic until we went in the next day and not friendly at all then.
23 March 2026
Happy staff and quick servicw
23 March 2026
Molly was very helpful and professional as were the technicians involved
22 March 2026
Smooth quick service. Nice people.
FIND Stratstone Tunbridge Wells.
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01892 887383
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01892 349304
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01892 349304
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
30 March 2026
Excellent customer service Couldn't have asked for a better experience Oliver was exceptional and very knowledgeable. I was given all the information and time I required as well as reassurance.