OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 96 comments received in the last 90 days.
20 April 2026
Knowledgeable and patient salesperson. Prepared to spend time over doubts and explanations. Came up with solutions.
19 April 2026
After doing only 58 miles the brakes have failed which is very concerning . The car now is in the garage waiting for a part.
16 April 2026
Amber was absolutely fantastic throughout the process of selecting the mini to delivery. She has been lovely to deal with; extremely professional, friendly, knowledgeable and kept me updated at all times. She's a credit to Mini.
13 April 2026
Help from Jamie filling & understanding lease forms. Test drive on delivery
13 April 2026
Jamie was helpful and guided me through the process
11 April 2026
This purchase was my eighth BMW Mini purchased through this dealership and always really helpful
04 April 2026
Amber was very friendly and made the process as straightforward as possible.
03 April 2026
Amber was informative and patient with us .
30 March 2026
Excellent customer service Couldn't have asked for a better experience Oliver was exceptional and very knowledgeable. I was given all the information and time I required as well as reassurance.
23 April 2026
Great service.
23 April 2026
No feedback from Alex Williams. I got no indication about what comes next.
21 April 2026
Very friendly staff and efficient service
21 April 2026
Steering wheel and door has hand marks (with dust) after work.
20 April 2026
Don't understand why the oil change had to be a separate appointment; self service check in not working. No apology for this.
20 April 2026
Efficient admin
20 April 2026
I had/have no reason to question anything. The Centre was very attentive. Nothing was too much trouble.
15 April 2026
Great service, communication
15 April 2026
Efficient service
14 April 2026
It was handled initially very well at check in, and the service carried out superbly, but after being asked if I could drop the car in at 08.00 for an early morning slot it didn't get started until after lunch. I never made it to work that day.
FIND Stratstone Tunbridge Wells.
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01892 887383
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01892 349304
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
Address
- Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01892 349304
Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook
22 April 2026
From the moment we walked into the showroom Oly was helpful, respectful, honest, not at all pushy and a credit to Mini. We could not have asked for better service.