OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 81 comments received in the last 90 days.
03 July 2025
Efficient, polite, good knowledge
21 June 2025
Process was smooth and professional
16 June 2025
Hannah was an absolute star with our sale. She was so approachable and nothing was a problem to her. Thank you Hannah for being so professional and made our transaction special.
04 June 2025
Everything worked well
31 May 2025
Service by Oliver has been impeccable from start to finish. 10 out of 10 for service.
23 May 2025
Attentive Helpful Relaxed, did not make me feel like I was speaking to a sales man. Quick and efficient
18 May 2025
It was done smoothly, easily managed paperwork and a very pleasant salesman
07 May 2025
The sales team were very welcoming and supportive during the process.
23 April 2025
Oliver was friendly and helpful - he even came I on his day off to handover the car.
02 July 2025
The fault it went in with was fixed It took a week (which I was OK with) but 5 minutes after picking it up I noticed the bonnet release has been broken Nobody told me and why was it not fixed? It was fine when I left it Will I have to pay to fix it?
01 July 2025
Same as above, we felt like VIP's from start to finish. Thank you Chris & team
30 June 2025
Nice and polite but excessive wait for a small amount of work in my opinion
28 June 2025
Friendly and efficient.
26 June 2025
The car was not very well cleaned.
25 June 2025
As before
24 June 2025
Identified and corrected the issues except for one which was the prime reason for the service appointment
24 June 2025
Very efficient and friendly.
24 June 2025
Amber and Oliver were friendly and approachable, with any questions that i had. They wanted to make sure that I was happy with my purchase.
24 June 2025
Excellent customer service
04 July 2025
Very satisfied. Oliver was extremely helpful throughout the process.