OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
113 ratings and 85 comments received in the last 90 days.
02 October 2025
Patryk was wonderful, very patient and no pressure at all on any aspect of the sale. He took time to show us all the details on the car when we collected it and made the transaction easy and enjoyable.
30 September 2025
Very satisfied, staff were very helpful and informative
25 September 2025
As above. Delivery was stright forward and everything was explained to me.
24 September 2025
Amber was very helpful and patient answering all my questions
17 September 2025
ex excellent salesman
14 September 2025
Coffee was very good the whole place was very clean very tidy nicely nice and modern just just a good showroom
11 September 2025
The Customer care and service was excellent. I loved the video sent to me when I first booked a test drive, and the video when my car arrived. The communication was excellent and the experience was exciting.
09 September 2025
Easy handover , helpful service
04 September 2025
Really well looked after byt he team at Stratstone Tunbridge Wells
12 October 2025
Kept well informed of all the details of the service and extra work required
09 October 2025
I spent almost £500 that day on the service/ MOT: I was very dissatisfied at such an avoidable mistake. I also requested that my car was washed/ vacuumed and that was not done so I do not believe much consideration was taken on my car.
07 October 2025
First mini had not connected the MOT with a service that needed doing until I arrived. Second, when the car was ready I had allegedly been left a voice mail but never received. Finally the valet clean forgot the boot, stairwells and missed bits
07 October 2025
Very professional
06 October 2025
Hire car had no fuel, otherwise service was perfect
02 October 2025
Always solve the problem, incredibly thorough and leaves the car with a new clean!
01 October 2025
As above, super helpful team
01 October 2025
Jordan kept me up to date with the progress of my brake fluid service and MOT as I did a while you wait and then ran through everything in a clear and concise way once the work was done. It was a pleasure doing business with him.
30 September 2025
I was noticed and checked if I needed a drink from machine while I waited for Service Agent.
29 September 2025
Fast, efficient service while I waited
03 October 2025
Instructions were clear and were willing to fit in with our schedle