OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 106 comments received in the last 90 days.
07 April 2025
Friendly, helpful staff and very patient explaining how the car is set up
31 March 2025
Very quick and efficient
31 March 2025
The process was easy and delivery ahead of time.
30 March 2025
Hannah who I dealt with was excellent in her knowledge and communication with me. The whole process was smooth and efficient.
24 March 2025
All emails answered- always pleasant and helpful
15 March 2025
Hannah went to a great deal of trouble to explain all new features of the car and reassured me that she would be happy to help with any further questions I may have in due course.
07 March 2025
The sales person was excellent, very helpful and knowledgeable and met my specific needs such as with the number plate.
05 March 2025
Mini dealership were extremely helpful with rejection/exchange of previous Mini but dowmside was requirement to travel from home to Tunbridge Wells
03 March 2025
Very helpful. Well explained, and very efficient.
20 April 2025
Great customer service
20 April 2025
Good service although not very helpful at giving advice on taking a service plan
18 April 2025
They did as they said. The woman who dealt with me was very friendly.
17 April 2025
As above and superior to the BMW service experience at the same garage! Very well looked after by Blair
12 April 2025
Always 1st class service from service manager Stephen Brand. Can't fault it. Credit to the community
11 April 2025
I was only told about the recall when I booked my Mini in for a service.
10 April 2025
Excellent customer service.
09 April 2025
It was as expected
08 April 2025
Great service but expensive per hour service cost
08 April 2025
Great service on the day
16 April 2025
Sales woman was friendly Attention to detail was lacking I visited the centre on a VIP promotion Wanting a like for like manual Mini at No point was it mentioned to me that only automatic was now available which was a surprise for me on pick up