OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 90 comments received in the last 90 days.
31 May 2025
Service by Oliver has been impeccable from start to finish. 10 out of 10 for service.
23 May 2025
Attentive Helpful Relaxed, did not make me feel like I was speaking to a sales man. Quick and efficient
18 May 2025
It was done smoothly, easily managed paperwork and a very pleasant salesman
07 May 2025
The sales team were very welcoming and supportive during the process.
23 April 2025
Oliver was friendly and helpful - he even came I on his day off to handover the car.
16 April 2025
Sales woman was friendly Attention to detail was lacking I visited the centre on a VIP promotion Wanting a like for like manual Mini at No point was it mentioned to me that only automatic was now available which was a surprise for me on pick up
07 April 2025
Friendly, helpful staff and very patient explaining how the car is set up
31 March 2025
The process was easy and delivery ahead of time.
31 March 2025
Very quick and efficient
06 June 2025
You even cleaned my car, which was really dirty ??
04 June 2025
No complaints
04 June 2025
As above
04 June 2025
I copleted the on- line pre service questionnaire in which I asked for a can of special engine oil and a new battery in my key and these were not done .
02 June 2025
They were all very friendly and approachable
30 May 2025
Lots of communication and finished the job on time
29 May 2025
I was greeted right at the door and looked after by Blair. I enjoy looking at the cars whilst I wait.
29 May 2025
Very satisfied as Blair kept us updated at all times on the progress of the repair
29 May 2025
Kept abreast of what was being done
28 May 2025
Even though my car's issue was frustrating, that's not the people at Stratstone's fault! Blair was particularly exceptional and has been every time that I've come to Stratstone. Big credit to her for sorting everything for me
04 June 2025
Everything worked well